Shipping policy
1. General Information
At Aktherseeds, we are committed to ensuring that your seeds reach you in the best condition possible. Please read through our shipping policy to understand how we handle and process your orders.
2. Shipping Locations
We currently ship to addresses within the United Kingdom via Royal Mail.
3. Processing Time
Orders are typically processed and dispatched within 4-5 business days after payment is received. During peak seasons or sales events, processing times may be extended by an additional 1-2 days.
4. Delivery Options and Times
We offer the following delivery options through Royal Mail:
- Royal Mail 1st Class: Estimated delivery within 1-2 business days after dispatch.
- Royal Mail 2nd Class: Estimated delivery within 2-3 business days after dispatch.
Please note that these delivery times are estimates provided by Royal Mail and may vary due to factors beyond our control, such as public holidays or adverse weather conditions.
5. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the selected delivery method.
6. Packaging
We take great care in packaging your seeds to ensure they arrive in excellent condition. All orders are securely packed in eco-friendly materials to protect the seeds during transit.
7. Lost or Delayed Orders
While we strive to ensure that all orders are delivered on time, there may be occasional delays. If your order has not arrived within the estimated delivery time, please contact us at rayhanaakther2@gmail.com, and we will assist in locating your package.
In the rare event that your order is lost, we will work with Royal Mail to investigate and, if necessary, arrange for a replacement or refund.
8. Returns and Refunds
If you receive damaged or incorrect seeds, please contact us within 7 days of receipt with photos of the damage, and we will arrange for a replacement or refund.
10. Changes to Shipping Policy
We reserve the right to update this shipping policy at any time. Any changes will be posted on this page, and the date of the last update will be noted at the bottom.
11. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at Rayhanaakther2@gmail.com. We are here to help!
Trade name: AktherSeeds
Phone number: +44 7795431327
Email: rayhanaakther2@gmail.com
Physical address: 25 Hale St, London E14 0BF England
Last updated: 08/011/2024